Frequently Asked Questions
Everything you need to know about shopping with Mountain House.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for those who need their fashion fix faster.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. All items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite well-fitting garments to ensure the perfect fit.
What payment methods do you accept?
Mountain House accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our manufacturing partners for fair labor practices.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.